[ref. q42936321] Patient Co-Ordinator / Ward Clerk - NHS
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview.We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
We are seeking to recruit a full time Patient Co-Ordinator to join our new team on Kingfisher ward here at the Great Western Hospital.
The Patient Co-ordinator will create a welcoming first point of contact for patients, their families and visitors accessing Kingfisher ward. They will undertake clerical work and provide reception duties for the ward as per standard systems and processes in order to support effective patient flow.They will need to work without direct supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with a range of other administrative staff as well as the medical and nursing team is vital. The post demands the ability to communicate at all levels with patients, relatives and
medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.
Main duties of the job- To staff the Ward reception, creating a welcoming professional focal point of the ward for patients families and visitors as well as colleagues, answering the telephone, dealing with queries, transferring calls and taking messages when needed.
- To enable the patients, their families and visitors to enter and leave the ward promptly.
- To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge, referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded, as per Trust policy, case note maintenance, filing paperwork/loose history and liaising with Health Records.
- Ensure admission and discharge book is kept up to date and accurate.
- Ensure inbox is kept updated in real time via Medway.
- Support staff working in Kingfisher Ward.
- Update on duty board.
- Ensure daily ward list has been completed and accurate.
Working for our organisation
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community.Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
Detailed job description and main responsibilities
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only.The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Full duties can be found on the attached JD.
Person specification
Skills
Essential criteria- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- Ability to multitask and deal with non-routine situations
- Ability to communicate effectively at all levels
- Experience with dealing with people in sensitive situations
Qualifications
Essential criteria- Educated to GCSE level in English and Maths or overseas equivalent grade D or above
- NVQ level 2 in Customer Services / Business Administration / Team Leading
Experience
Essential criteria- Recent experience in customer focussed environment
- In-depth IT and Admin skills
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting priorities
- Working knowledge of data protection and confidentiality
- Knowledge of Medical Terminology
- To have previously work in a medical, health or social care environment
Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements.Not all roles in the Trust are eligible for sponsorship.
Eligibility for this role requires:
- Current right to work in the UK, subject to verification.
- Qualification of the eligibility sponsorship criteria
From 4 April 2024, UK immigration policy changes has increased minimum salary levels for skilled workers. For further information visit the UK Visas and Immigration website (Opens in a new tab).
Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.
Candidates are responsible for covering the cost of their own DBS check if required: £18 for a Standard DBS check, recoverable from the first pay, or £38 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement.Apprentices are exempt from DBS payment.
We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.
Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.