Credit Control
Robert Walters Stoke-on-Trent
New Vacancy – Robert Walters Transactional Finance – Credit Controller – Permanent
Role: Credit ControllerType: Permanent
Salary: £28,000 per annum
Location: Stoke On Trent – Hybrid
Duties of the Credit Controller:
- Deliver a seamless credit control service to internal and external Clients on all matters relating to the collection and reporting of debt. Maximising collection performance whilst capturing full visibility of client’s debtor ledger profile
- Proactively supporting the wider Management team by liaising with client accountants, surveyors and clients, to enable an efficient and effective credit control service to our clients and stakeholders
- Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days
- Contacting tenants by telephone, e-mail and post
- Proactive tenant contact assisting the identification of disputes and potential nonpayers
- Drive the delivery of debt collection, meeting departmental KPI’s, SLA’s and internal targets
- Work with cashiering team to ensure accurate and timely cash allocation
- Maintaining tenant ledgers including reconciliations and contact information
- Timely management of tenant accounts when chasing debt
- Maintaining accurate debt commentary and categorisation
- Providing advice to stakeholders on the status of the debt and suggested next steps
- Liaising with enforcement officers and solicitors in debt escalation matters
- Management of unallocated cash and assistance to clear of income items from the bank reconciliations
- Regular and periodic reporting to internal and external clients within excel and system generated reports
- Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts
- Be an active member of the Credit control team and contribute to team meetings
- Regular review and update of process notes and other internal documents
- Contribute to continuous improvement in our process and procedural sphere
If you are interested in this position, then please forward an up-to-date copy of your CV to Lauren.freeman@robertwalters.com applications will be contacted in order of receipt.
This role is managed by Walters People entity which is a temporary recruitment agency.
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