Booking & Scheduling Clerk

Job overview

An exciting opportunity has opened up to join our team.

With demand on our services at an all time high the role our department provides has never been more critical.

1. 00am – 6.00pm Monday – Friday

Main duties of the job

As a Senior Booking Clerk your main duties will cover:

• Managing waiting lists by priority and date order
• Booking those next on the list to a date and time that suits them
• Answering and signposting general enquiries from patients calling our appointments line
• Working collaboratively with the directorate team to ensure the capacity & demand balance is right
• Organising your workload to meet our KPI’s

To do this we need you to:

• Be able to prioritise your workload effectively
• Pride yourself on being organised
• Have an excellent eye for detail
• Be confident using a computer and Microsoft Office (in particular Excel)
• Have an excellent telephone manner
• Be able to communicate effectively and manage patient expectation
• Strive to give our patients an excellent customer service
• Be enthusiastic, resilient, confident, and committed

We will give you:

• The chance to make a difference to people in our local communities
• A mix of both office and home-working on a rota basis once training completed
• A range of Monday to Friday shifts
• Career development opportunities

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

• Numeracy & Literacy (A-C)

• Customer care NVQ level 2 or equivalent experience
• ECDL

Skills

• Be able to prioritise own workload and work to deadlines
• Ability to work under pressure
• Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
• Ability to deal effectively with confrontational/challenging situations

Experience

• Previous experience of working within a team
• Experience of working in a customer care environment
• Office experience and knowledge of administrative procedures
• Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone

• Booking & Scheduling/Theatre Scheduling background

Knowledge

• An understanding of NHS targets
• Good knowledge of computer systems and ability to transfer information accurately
• A good understanding of confidentiality/data protection

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

If you require any reasonable adjustments to the application process, please contact [email protected]

For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.

Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS