Temporary Customer Carecall Officer
Page Personnel Stockport
About Our Client
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Job Description
As a Temporary Customer Carecall Officer you will be:
- Manage incoming calls and customer service enquiries.
- Identify and assess customer's needs to achieve satisfaction.
- Provide accurate information using the right methods/tools.
- Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
- Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
The Successful Applicant
A successful Temporary Customer Carecall officer should have:
- Proven customer support experience or experience as a client service representative.
- Strong phone handling skills and active listening abilities.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- The ability to multi-task, prioritise, and manage time effectively.
- Will hold a full UK driving licence (essential) but don't need access to your own car
- Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.00am-16:00pm), late (13:00pm-10.00pm) and nights (10:00pm-6:00am) on a rational basis
*Please note employment is subject to a satisfactory DBS check*
*Please note this role is a full time, office based role*
What's on Offer
In return, our client can offer:
- Competitive salary
- Immediate start date
- Temp to perm opportunity
- Great career opportunities
- Convenient location in Stockport.
- Professional development opportunities.
*Please note for this role you will need to hold a full UK driving license*
Page PersonnelStockport
and the development of its employees.
Job Description
As a Temporary Customer Call Handler you will be:
• Manage incoming calls and customer service enquiries.
• Identify and assess customer's needs to achieve satisfaction.
• Provide accurate information using...
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