Temporary Customer Carecall Officer

placeStockport calendar_month29/10/2024

We are seeking a Temporary Customer Carecall Officer who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.

Client Details

This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.

Description

As a Temporary Customer Carecall Officer you will be:

Manage incoming calls and customer service enquiries.
Identify and assess customer's needs to achieve satisfaction.
Provide accurate information using the right methods/tools.
Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.

Profile

A successful Temporary Customer Carecall officer should have:

Proven customer support experience or experience as a client service representative.
Strong phone handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
The ability to multi-task, prioritise, and manage time effectively.
Will hold a full UK driving licence (essential) but don't need access to your own car
Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.00am-16:00pm), late (13:00pm-10.00pm) and nights (10:00pm-6:00am) on a rational basis

*Please note employment is subject to a satisfactory DBS check*

*Please note this role is a full time, office based role*

Job Offer

In return, our client can offer:

Competitive salary
Immediate start date
Temp to perm opportunity
Great career opportunities
Convenient location in Stockport.
Professional development opportunities.

*Please note for this role you will need to hold a full UK driving license*

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