Loans Administrator

• Annual Salary: £23,000 - £29,000
• Location: Ipswich
• Job Type: Full-time, Office-based

A dedicated Loan Admin Officer is sought to join a dynamic team within a growing company. This role involves managing various loan portfolios, ensuring optimal post-completion servicing for multiple clients. The ideal candidate will be committed to excellence in service delivery and customer satisfaction.

Day-to-Day Responsibilities:

• Review and Process Requests: Accurately handle information requests within agreed timelines, ensuring compliance with service level agreements.
• Customer and Advisor Interaction: Address standard loan enquiries promptly, providing reliable and up-to-date information.
• Account Management: Make amendments to customer accounts adhering to procedural and regulatory standards.
• Financial Management: Inform customers of due payments, manage collections according to BACS rules, and process financial transactions accurately.
• Loan Security and Compliance: Manage the release of loan securities upon fund receipt and ensure loans approaching expiry are followed up appropriately.
• Professional Liaison: Maintain professional relationships and streamline processes by working closely with clients, third parties, and internal teams.
• Continuous Improvement: Report system or loan discrepancies and recommend improvements to enhance service delivery.

Required Skills & Qualifications:

• Numerical Proficiency: Strong mathematical skills for accurate calculations related to figures, instalments, and interests.
• Communication Excellence: Outstanding verbal and written communication skills are essential.
• Attention to Detail: High precision in information recording and processing is crucial.
• Team Collaboration: Ability to work effectively within a team, supporting colleagues and fulfilling commitments.
• Adaptability and Learning: Quick to learn new systems and concepts, adapting to changes.
• Customer Sensitivity: Capable of managing sensitive conversations with empathy and professionalism.
• Proactivity: Always looking for ways to improve processes and outcomes.
• Technical Skills: Proficiency in Microsoft Office is required.

Desirable Attributes:

• Experience in the lending industry.
• Understanding of specialist finance in the UK.
• Familiarity with financial services regulations.
• Previous customer service experience.
• Knowledge of loan redemption processes.
• Industry-recognised qualifications are advantageous.

Benefits:

• 25 days annual leave plus bank holidays.
• Life assurance at twice the annual salary.
• Generous pension scheme with up to 5% company match.
• Comprehensive Employee Assistance Programme.
• Recognition schemes and access to an on-site counsellor.
• Active Sports & Social Committee events.
• Free fruit Wednesdays and access to a private bike store.
• Complimentary beverages available.

How to Apply:

To apply for the Loan Admin Officer position, candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and their passion for the role. This is an opportunity to contribute to the success of a company committed to high standards of service and customer care.