Collections officer

A respected mortgage Loan company based in Ipswich are keen to appoint a Loan Administrator/Collections officer.

THE ROLE:

• Processing and understanding the terms and conditions of a customer’s loan so that they can be clearly explained to, and met by, the customer.
• Review and process requests for information accurately and within service level agreements.
• Receive and resolve standard loan enquiries from customers and their advisors.
• Ensure information relating to customers and their loans is current and accurate.
• Process any amendments to customer’s accounts accurately and in accordance with procedures and regulatory requirements
• Ensure that customers are correctly informed of payments due and that the collection of the required payment is made accurately and in accordance with BACS rules.
• Process requests for redemption statements in a prompt and timely manner and ensure that upon receipt of required funds the loan security is released in accordance with procedures and agreed SLAs.
• Calculation and processing of financial transactions in the servicing system.
• Ensure that new loans are boarded accurately and correct correspondence has been issued.
• Oversight of loans approaching expiry and ensuring appropriate follow up action is taken.
• Reviewing company watch notifications received and taking appropriate follow up action.
• Liaise professionally with clients, third parties and other areas of the business.
• Report any system or loan issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing technical opinions.

The role is offered on a full time basis and will suit an individual with good customer skills and a desire to help customers.

Interviews are available immediately.