Customer Coordinator

apartmentPertemps placeIrthlingborough calendar_month 
Our client in Wellingborough is looking for a Customer Coordinator to join their team.
£11.79 per hour

8am-5pm / 8.30am-5.30pm

Main Responsibilities:
  • Operate and maintain a spreadsheet recording all plant movements.
  • Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
-Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
-Source and re-hire external equipment ensuring both best price and quality.
  • Liaise with depots to ensure that plant is available.
  • Prevent invoice queries arising by ensuring contracts are raised accurately.
  • Use Smart Office to locate plant and check correct rates are being used.
  • Reporting errors on rates to Major Account Managers.
  • Produce weekly reports for customers showing all plant movements.
  • Attending occasional meetings with Major Account Managers.
-Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
  • Liaise with Major Account Managers and provide updates and performance reports as required.
  • Weekly reports to Major Account Managers and customers.

If you are interested, please apply with your up-to-date CV today!

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