Clinic Coordinator
Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence. This means that we MAY be able to sponsor you IF the UK Government requirements for sponsorship are met. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the minimum salary and skill level.
Minimum salary rates are usually £38,700 per year (for Skilled Worker) or £23,200 for Health Care Worker Visa. You can find more information on the Government website.
Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
Job overview
An exciting opportunity has arisen within the new Surgical Centre at Victoria Infirmary Northwich, VIN, for a full-time Clinic Coordinator to join our team. You will be part of a well-established team in a very busy department, your role is to manage and monitor clinics and support the managerial team and secretaries with clinic related queries.
Main duties of the job
An example of duties will be:
- Reviewing clinic slot utilisation
- Amending clinic templates
- Monitoring ASI’s & management of escalations
- Answer appointment enquiries
- Making New and FU appointment's
- Rescheduling appointment
The successful applicant will have:
- Excellent accuracy, organisational and communication skills
- Excellent interpersonal skills
- Be a team player
- Able to work under pressure and meet demanding deadlines
- A high level of concentration is required and attention to detail.
- Meticulous accuracy is essential in order to maintain service level
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health. The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Support Manager/Service Manager. A key requirement of the post is to proactively manage clinic bookings and appointments, including making
recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets. The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Support Manager to ensure that an efficient service is provided.It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the
administrative team.- Provide a comprehensive administration service, including management of new referrals and demographics, registration of patients, analysis and housekeeping of appointment systems to maximise capacity, liasing with Divisions, etc. ensuring that all information and documentation is
Be fully conversant with all required electronic systems for correspondence, clinic management and the retrieval of results, including obtaining information using the Internet, Service Manager, Support Manager, Clinic/Data Coordinator, Administration/Reception Officer
- Ensure that the case note tracking system is functioning correctly, and that case notes are available, complete, and fit for purpose,
- Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.
Person specification
EXPERIENCE/QUALIFICATIONS
Essential criteria- Computer skills, Microsoft Office
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Knowledge of Medical Terminology
- Advanced ECDL modules or equivalent
SKILLS
Essential criteria- Demonstrate excellent verbal and written communication skills,
- Ability to work on own initiative, prioritise own work,
- Understand and manage health records/waiting lists and ICS computer systems
PHYSICAL REQUIREMENTS
Essential criteria- Good attendance record
- Ability to perform a wide range of duties according to the Job Description
- Please let us know if you require an adjustment to our recruitment process.
- We are a flexible working employer, so please talk to us about any flexible working requirements.
- All correspondence will be sent to the email address you have registered as your TRAC account.
- Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
- You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
- Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.