Account Manager

Hourly Rate: £45,000 - £55,000 per annum DOE

Holt Recruitment are working with a manufacturing company in Poole to recruit an Account Manager for the Power and utilities department to join their engineering team on a full-time, permanent and on-site only basis.

Account Manager Key Responsibilities:

• Proactively complete daily outbound customer calls and respond to email enquiries promptly.
• Schedule appointments and maintain accurate CRM records for all opportunities.
• Manage and follow up on quotes, coordinating with internal teams to ensure accuracy.
• Log all customer interactions in CRM, ensuring data is current and complete.
• Analyse customer accounts to identify growth opportunities and promote relevant products.
• Maintain strong client relationships, addressing needs and resolving complaints professionally.
• Stay informed on product availability, industry trends, and customer feedback e.g., NPS scores.
• Monitor account changes, decision-makers, and business shifts to inform strategy.
• Use CRM/ERP systems to identify opportunities and prepare insightful customer data reports.
• Ensure accurate documentation of customer-specific processes and uphold a right first time approach.

• B2B or B2C experience.
• Commercial skills analyse and interpret data to gain leads and wins.
• Ability to build strong relationships with colleagues and customers.
• Have strong negotiation skills.
• Experience in the Power & Utilities industry is advantageous.

What is the next step

If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Account Manager role in Poole.

Location: Poole