Customer Support Coordinator (Senior)
Michael Page Reading
About Our Client
Customer Support Coordinator (Senior), Reading: Our client is a well-established and highly respected international company specialising in premium parts, equipment, and innovative solutions for professional industries. With a strong reputation for quality, they are dedicated to providing exceptional products and services to customers across various sectors, including automotive, engineering, and industrial markets.
Job Description
Customer Support Coordinator (Senior), Reading:
- Lead a team of two and report into a Senior Manager
- Act as a key point of contact for customers, handling escalated enquiries and resolving issues efficiently.
- Manage and process customer orders accurately, ensuring timely fulfilment.
- Analysis of data and working with a few different systems
- Coordinate with internal teams, including sales, logistics, and finance, to facilitate smooth operations.
- Maintain and update customer records within the company's systems.
- Support service-related queries, warranty claims, and product returns.
- Identify opportunities to enhance customer satisfaction and improve service processes.
- Assist in training junior team members and sharing best practices.
- Contribute to departmental goals and initiatives to drive continuous improvement.
The Successful Applicant
Customer Support Coordinator (Senior), Reading:
- Previous experience of leadership or experience to demonstrate you are ready to step up into this role
- You must be good with data and systems this means good VLOOKUPs and Pivots Tables in Excel
- Previous experience in a senior customer service or coordination role.
- Strong communication and interpersonal skills with a customer-first approach.
- Excellent organisational abilities and attention to detail.
- Ability to work under pressure and manage multiple tasks effectively.
- Proficient in using CRM systems and Microsoft Office applications.
- Problem-solving mindset with a proactive and solution-oriented attitude.
- Experience in a manufacturing, engineering, or tools-related industry is advantageous.
- A team player with a positive and professional outlook.
What's on Offer
Salary of circa £30,000 to £35,000 plus excellent package including a degree of hybrid working.
London GatwickGuildford, 19 mi from Reading
to give outstanding customer service at all times
• Ability to manage own workload effectively, with an ability to multitask whilst maintaining accuracy and deadline
• Able to operate effectively in an ambiguous, fast-paced, constantly changing environment...
London GatwickGuildford, 19 mi from Reading
to give outstanding customer service at all times
• Ability to manage own workload effectively, with an ability to multitask whilst maintaining accuracy and deadline
• Able to operate effectively in an ambiguous, fast-paced, constantly changing environment...
Wallingford, 15 mi from Reading
Robert Half are working with a business based in Wallingford, who are looking for a Customer Service Coordinator to join the team. The successful candidate will be responsible for managing customer orders, handling enquiries, and ensuring seamless...