Customer Service Coordinator
Wallingford
Robert Half are working with a business based in Wallingford, who are looking for a Customer Service Coordinator to join the team. The successful candidate will be responsible for managing customer orders, handling enquiries, and ensuring seamless stakeholder communication both internally and externally.
This a fast-paced and high-volume environment and would suit someone with experience.
This is a fully office-based role, paying up to £29,000 DOE.
Key Responsibilities:
- Process customer orders accurately and efficiently using SAP
- Manage a high volume of customer enquiries via email and phone, ensuring timely responses and resolutions
- Coordinate with internal teams, including sales, logistics, and finance, to facilitate smooth order fulfilment
- Maintain strong relationships with external stakeholders, ensuring a high level of customer satisfaction
- Prioritise and manage multiple tasks within a shared inbox and busy phone line
- Identify and resolve customer issues, escalating where necessary to ensure prompt resolution
Key Requirements:
- Proven experience in a fast-paced customer service role
- Strong stakeholder management skills, with the ability to coordinate across multiple teams
- Experience using SAP or a similar ERP system
- Excellent communication and problem-solving abilities
- Ability to multitask and work efficiently under pressure
This is an excellent opportunity for a proactive and customer-focused professional to join the team.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply.Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.
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