Customer Service Manager

About Our Client

This is a large-scale organisation within the logistics distribution and supply chain industry. They are recognised for their extensive global network and high standard of service. With a strong workforce in excess of 5,000, they continue to expand and deliver a high level of service to their customers.

• Manage a team of technicians within the customer service department.
• Resolve technical queries and provide solutions to improve customer satisfaction.
• Oversee the daily operations of the customer service department.
• Work closely with other departments to ensure smooth business operations.
• Implement strategies to improve service delivery and customer experience.
• Maintain a high level of technical knowledge within the team.
• Ensure compliance with company policies and industry regulations.
• Regularly review and analyse performance metrics to improve service delivery.

The Successful Applicant

A successful Customer Service Manager should have:

• A strong background in logistics, business administration, or a related field.
• Proven experience in a Customer Service managerial role within the logistics distribution and supply chain industry.
• Exceptional leadership skills and the ability to manage a team effectively.
• Excellent problem-solving skills and the ability to handle technical queries.
• Strong knowledge of industry regulations and compliance requirements.

• An attractive salary package around £40,000, with a range from £36,000 to £44,000, depending on experience and qualifications.
• A positive and supportive work environment that encourages growth and development.
• The opportunity to work with a diverse and dedicated team in Burton on Trent.
• The chance to make a real impact in a growing company within the logistics distribution and supply chain industry.

If this sounds like the right opportunity for you, we encourage you to apply today.