Customer Service Manager

Join a thriving company in Stoke-on-Trent as the new Customer Service Manager! This is a fantastic opportunity to lead Customer Service and Order Processing teams, making a real impact on both operations and customer satisfaction. Why choose this role as Customer Service Manager?Competitive salary starting from £35k to £45k per year.Employee discounts on our high-quality products.Life insurance and a company-paid health cash plan.A supportive work environment with opportunities for growth.Increasing holiday allowance and sick pay benefits.What You’ll Do:Lead and inspire teams to deliver top-notch customer service.Oversee and streamline enquiry handling to ensure swift, professional responses.Act as a key link between departments, driving effective communication and problem-solving.Manage escalated customer issues with empathy and efficiency.Continuously improve processes by monitoring performance and implementing changes.Coordinate engineer schedules to meet customer needs promptly.A little bit about youAt least 5 years of experience in customer service and team management.A natural leader with excellent communication and problem-solving skills.Proficiency in customer service software and CRM systems.The ability to thrive in a fast-paced environment and juggle multiple tasks.This vacancy is being advertised on