Dutch-speaking Customer Service Adviser

West Yorkshire - can be based in Wakefield or surrounding areas.

Salary: Circa. £27,000 +

We are seeking a motivated and customer-focused individual to join our team as a Dutch-Speaking Customer Service Adviser. In this role, you will be responsible for providing excellent customer service to our Dutch-speaking clients, addressing their enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Dutch.
• Provide accurate information about products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction.
• Meet performance targets and contribute to team goals.

Requirements:

• Fluency in Dutch and English (both written and spoken).
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• The ability to work independently and as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.

Preferred Qualifications:

• Experience working with clients from the Netherlands.
• Knowledge of Dutch culture and business practices.
• Additional language skills are a plus.

Benefits:

• Opportunities for career advancement.
• Friendly and supportive work environment.
• Health and wellness benefits.

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to [email address].

#4653842 - Linda Kurth