Customer Service advisor

About Our Client

This is a large-scale retail company with a presence across the UK. The company is known for its excellent customer service and high-quality products. It has a large and diverse team that is committed to maintaining its industry-leading position.

• Deliver exceptional customer service through phone and email communication.
• Handle incoming calls from customers with professionalism and efficiency.
• Manage inbound calls from Technicians, providing necessary assistance.
• Respond to general inquiries via email through the dedicated customer service inbox and other mailboxes under the team's responsibility.
• Address customer queries regarding repair planning by utilising internal booking systems to schedule appointments.
• Collaborate with the Planning Team to resolve customer issues as needed.
• Investigate and resolve complaints raised by customers or administrators, ensuring they are properly recorded in the complaints database.
• Communicate with Regional Managers to obtain updates on repairs and complaints.
• Manage daily inquiries related to private quotation requests from the general public.
• Participate in any formal or informal training sessions organised by the company and attend meetings as required.

The Successful Applicant

A successful Customer Service Advisor should have:

• A strong focus on customer service and a friendly demeanour.
• Excellent communication skills, both verbal and written.
• The ability to work well in a team environment.
• A positive attitude and the ability to stay calm under pressure.
• Good problem-solving skills and the ability to handle customer complaints professionally.
• Basic computer skills and familiarity with retail software systems.

• A positive and supportive work environment.
• Opportunities for career growth and development within the retail industry.
• The chance to work with a diverse and dedicated team.
• A location that is easily accessible and convenient.
• On site parking
• 25 days holiday
• Great benefits package