Senior Allocations Officer
NHS Jobs Salisbury
Specific duties and responsibilities include: Working closely with a team of Occupational Therapists, Team Leaders, Senior Reablement Support workers and Reablement Support Workers, the role is responsible for allocating reablement support packages and the scheduling of support visits to customers.
The Senior allocator needs to be experienced in a range of electronic monitoring systems and able to support and monitor the work of the other allocators in the service. The role must be able to identify efficiencies and make recommendations to the allocators to improve effectiveness and performance in rostering, travel and time management.
The Senior Allocator will be responsible for liaising with the CM2000 support team to identify future needs and developments and to ensure the system is providing regular data sets and appropriate reports. The role is also responsible for ensuring adequate resources are available within the service to deliver its support effectively with oversight of all three hubs.
If there is a particular problem in staffing or rostering co-ordinate the capacity across the three areas to ensure the service remains safe but can support where there is a lack of resource. The senior allocator will provide oversight and direction to the hub allocators (currently 2) in their activity, through the provision of advice and guidance.
This role will also be the first point of contact for other allocators, and for Team Leaders, and Senior Reablement Workers where additional expertise is required to resolve rostering issues.. The role will support the other allocators to ensure the most time effective and efficient service is being delivered, where there is a requirement to create capacity the allocators will primarily reference the Lead Allocator.
The Lead allocator will advise on rostering efficiency, emergency cover in service escalation and general amendments to adapt to fluctuations due to training, sickness and AL. Specific duties and responsibilities include: Day to day support and monitoring of allocations on CM2000 in other hub areas to ensure efficient allocation and support oversight across the whole County in order to understand trends and issues.
Analyse and have oversight of the resource across the County, make recommendations for the service provision and best use of staff as a whole system Work closely with Team Leaders across the service to ensure that mandatory training requirements for staff can be allocated efficiently without impacting the service delivery.
Monitor and check information and allocations to ensure high standards and efficiency are maintained. Providing feedback to the Registered Manager on issues of bad practice and gaps in procedures Using evidence and analysis, report performance and provide recommendation for improvements to the Registered Manager Support the future development of the service by inputting specialist expertise into project work that may be undertaken by the council.
Package Set-up and Closure Upon receiving a referral to the service, assign it to an OT and using a diary system plan the first visit by OT (and Reablement Worker) to carry out the required assessments. Match up customers with OTs and Reablement Workers taking into consideration, preferences, interests, location etc.
Call customer and confirm visit from OT and Reablement Worker. Once support package is confirmed by OT, set-up Functional Assessment and Goal Setting Plan on IT system. Using an electronic call monitoring system (ECMS), allocate the team of Reablement Workers to deliver package of support and create a template care visit schedule.
Communicate the care visit schedule and any other information considered necessary to the team of Reablement Workers providing any additional guidance and support. Monitor support visits through the ECMS, responding to any late or missed calls.
Modify the reablement visit schedule as directed by the OT. Plan effective support package closure as directed by the OT including with liaising with incoming providers delivering on-going care and support. CQC Compliance and Quality Assurance Be aware of the compliance requirements relating to the Key Lines of Enquiry (KLOEs) used in CQC inspections.
Support the Registered Manager with implementing systems to maintain compliance in accordance with KLOEs. Assist the Registered Manager with implementing Wiltshire County Councils Quality Management Policy including carrying out satisfaction surveys, monitoring staff performance and assisting with investigations if appropriate.
Support the service in ensuring all CQC regulations are met. Thorough documentation and maintenance of assessments. All services need to be ready for a CQC inspection at any time. Recruitment, Selection and Reablement Worker Performance Assist in leading a service with high standards with a team of trustworthy, well trained and reliable Care Workers.
Support the Registered Manager with the recruitment of Reablement Workers including recruitment planning, interviewing, arranging DBS, references and other checks and arranging induction/shadowing. Assist the Registered Manager in organising team meetings.
Health & Safety Be familiar with the Companys obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Companys Health and Safety Keep the Registered Manager informed of any issues that are identified concerning Health and Safety issues.
General To identify where adults may be at risk and to act in accordance with the departments safeguarding policies and procedures Report to the Registered Manager any issues which may have an impact on safe and effective operation of the service.
Maintain staff and customer records in a way which meets the requirements of CQC. Maintain confidentiality and security of information at all times. Be aware of and understand the key aspects of Wiltshire County Councils policies and procedures as outlined in the Staff Handbook.
Represent the Company in a professional manner at all times, on the telephone, face to face or in written communication. Assist in producing reports as required by the Registered Manager. Participate in the on-call (out of hours) rota. Carry out any other tasks required by the Registered Manager.
The Senior allocator needs to be experienced in a range of electronic monitoring systems and able to support and monitor the work of the other allocators in the service. The role must be able to identify efficiencies and make recommendations to the allocators to improve effectiveness and performance in rostering, travel and time management.
The Senior Allocator will be responsible for liaising with the CM2000 support team to identify future needs and developments and to ensure the system is providing regular data sets and appropriate reports. The role is also responsible for ensuring adequate resources are available within the service to deliver its support effectively with oversight of all three hubs.
If there is a particular problem in staffing or rostering co-ordinate the capacity across the three areas to ensure the service remains safe but can support where there is a lack of resource. The senior allocator will provide oversight and direction to the hub allocators (currently 2) in their activity, through the provision of advice and guidance.
This role will also be the first point of contact for other allocators, and for Team Leaders, and Senior Reablement Workers where additional expertise is required to resolve rostering issues.. The role will support the other allocators to ensure the most time effective and efficient service is being delivered, where there is a requirement to create capacity the allocators will primarily reference the Lead Allocator.
The Lead allocator will advise on rostering efficiency, emergency cover in service escalation and general amendments to adapt to fluctuations due to training, sickness and AL. Specific duties and responsibilities include: Day to day support and monitoring of allocations on CM2000 in other hub areas to ensure efficient allocation and support oversight across the whole County in order to understand trends and issues.
Analyse and have oversight of the resource across the County, make recommendations for the service provision and best use of staff as a whole system Work closely with Team Leaders across the service to ensure that mandatory training requirements for staff can be allocated efficiently without impacting the service delivery.
Monitor and check information and allocations to ensure high standards and efficiency are maintained. Providing feedback to the Registered Manager on issues of bad practice and gaps in procedures Using evidence and analysis, report performance and provide recommendation for improvements to the Registered Manager Support the future development of the service by inputting specialist expertise into project work that may be undertaken by the council.
Respond to emergency and crisis situation to facilitate the safe delivery of a service to customers that may be at risk as part of a Wiltshire Council Response. Where client contributions are required liaise with accounts receivable to ensure that these are identified and that Wiltshire Council is receiving payments in a timely manner Where there is a difficulty with the client contribution liaise with the customer and follow the process to escalate to the Registered Manager for appropriate action.
To be aware that decisions made will/may have a material effect on the service and service provision to the customers for example ensuring that scheduled visits are always covered as this has a direct effect on customer wellbeing; where there is a lack of resource managing this and or escalating this appropriately as this has a direct effect on the CQC rating.Package Set-up and Closure Upon receiving a referral to the service, assign it to an OT and using a diary system plan the first visit by OT (and Reablement Worker) to carry out the required assessments. Match up customers with OTs and Reablement Workers taking into consideration, preferences, interests, location etc.
Call customer and confirm visit from OT and Reablement Worker. Once support package is confirmed by OT, set-up Functional Assessment and Goal Setting Plan on IT system. Using an electronic call monitoring system (ECMS), allocate the team of Reablement Workers to deliver package of support and create a template care visit schedule.
Communicate the care visit schedule and any other information considered necessary to the team of Reablement Workers providing any additional guidance and support. Monitor support visits through the ECMS, responding to any late or missed calls.
Modify the reablement visit schedule as directed by the OT. Plan effective support package closure as directed by the OT including with liaising with incoming providers delivering on-going care and support. CQC Compliance and Quality Assurance Be aware of the compliance requirements relating to the Key Lines of Enquiry (KLOEs) used in CQC inspections.
Support the Registered Manager with implementing systems to maintain compliance in accordance with KLOEs. Assist the Registered Manager with implementing Wiltshire County Councils Quality Management Policy including carrying out satisfaction surveys, monitoring staff performance and assisting with investigations if appropriate.
Support the service in ensuring all CQC regulations are met. Thorough documentation and maintenance of assessments. All services need to be ready for a CQC inspection at any time. Recruitment, Selection and Reablement Worker Performance Assist in leading a service with high standards with a team of trustworthy, well trained and reliable Care Workers.
Support the Registered Manager with the recruitment of Reablement Workers including recruitment planning, interviewing, arranging DBS, references and other checks and arranging induction/shadowing. Assist the Registered Manager in organising team meetings.
Health & Safety Be familiar with the Companys obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Companys Health and Safety Keep the Registered Manager informed of any issues that are identified concerning Health and Safety issues.
General To identify where adults may be at risk and to act in accordance with the departments safeguarding policies and procedures Report to the Registered Manager any issues which may have an impact on safe and effective operation of the service.
Maintain staff and customer records in a way which meets the requirements of CQC. Maintain confidentiality and security of information at all times. Be aware of and understand the key aspects of Wiltshire County Councils policies and procedures as outlined in the Staff Handbook.
Represent the Company in a professional manner at all times, on the telephone, face to face or in written communication. Assist in producing reports as required by the Registered Manager. Participate in the on-call (out of hours) rota. Carry out any other tasks required by the Registered Manager.
Support the service and other allocators in decision making within the guidelines of the service
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