Ward Clerk - Acute Medical Unit
Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive.We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
We are looking for a Ward Clerk to join the team on our busy Acute Medical Unit at Royal Lancaster Infirmary.
Are you confident in dealing with service users and the general public? Are you flexible to meet the demands of a busy environment? Then we would love to hear from you!
Flexibility is essential to meet the 24 hour needs of the service we provide. This will may include weekend shifts and unsocial hours.
Main duties of the job
As the first port of call you will provide a welcoming and professional approach to all members of the public and staff attending the ward. You must be confident and able to deal with sensitive, confidential information and queries in a sympathetic and reassuring manner.
As an administrative role, clerical skills are essential and whilst full training on the hospital system will be provided, you must be computer literate and able to work with minimal supervision to provide clerical and administrative support to the ward team.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education and qualifications
Essential criteria- Good numeracy and literacy skills
- Good general education
- ECDL or equivalent
- RSA or equivalent
- Customer Care qualification or equivalent
Experience
Essential criteria- Have a demonstrable understanding of general office equipment i.e. computer, fax
- Knowledge of clerical/admin systems and processes.
- Previous experience within acute care setting/ward environment
- Clerical experience within similar organisation
Skills, ability and knowledge
Essential criteria- Ability to follow a clear instruction and feed back to senior staff
- Ensures that own actions support equality, diversity, rights and maintain quality
- Able to prioritise workload
- Ability to work on own initiative
- Ability to communicate clearly and effectively, using both written and verbal means
- Awareness of the NHS structure and current issues
Personal Qualities
Essential criteria- Self-motivated
- Flexible
- Ability to respect colleagues
- Aware of behavioural standards
Visit our Inclusion and Diversity page : https://www.uhmb.nhs.uk/about-us/inclusion-and-diversity-matter-uhmb/
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PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive .
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle in to your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc.As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.