Customer Service Administrator

A small friendly family business is seeking an experienced Customer Service/Sales Administrator.

Annual salary between £26K - £28K dependent upon experience.

Working hours - Monday to Friday - 35 hours per week.

Your primary responsibility will be to deliver excellent customer service to all customers, ensuring their needs are met efficiently and effectively.

You must have your own transport due to the location

Key Duties and Responsibilities:

1. Customer Service

• Directly interact with customers in person, by phone, or email.
• Provide quotations on all products and services.
• Process orders promptly and accurately.
• Handle payments and maintain an up-to-date cashbook.
• Address customer queries and resolve complaints swiftly.
• Manage all email enquiries.

1. Social Media

• Oversee the business’s social media platforms.
• Respond to customer queries appropriately.
• Resolve any customer complaints quickly.

1. Other Duties

• Regularly file invoices.
• Perform any other duties within your capability as required.

Key Attributes, Qualifications, Qualities and Experience Required:

• Previous experience in customer service or sales.
• Strong attention to detail.
• Effective communication skills.
• Ability to empathise and connect with customers.
• A desire to help others and achieve conflict resolution.

If you feel you have the skills and experience and intersted in this role, please contact Wendy at Reed on or apply online.