Band 3 Clinical Services Administrator - Bristol
Job overview
We are looking for an enthusiastic individual to join the South Glos Recovery South Team. The days required to work will need to meet the needs of the service. This role is a full time post.
The Recovery Team is a very busy team who also support the Medical Lead for the South Glos locality. The post holder will have telephone contact with Service Users and play an important role in helping the service run efficiently. This role can be very varied at times and you will be expected to cover other team member’s workloads during any periods of absences.
Candidates should demonstrate comprehensive secretarial skills, good communication and organisational skills and the ability to work alone using own initiative as well as working within a team.
Computer Literacy Skills: current in MS Office (Word, Outlook, Excel) is essential.Qualifications Desirable: RSA typing/Word processing Stage II or equivalent.
Main duties of the job
First point of contact for telephone calls to the Recovery South team in South Glos locality. You will be monitoring community targets (KPIs), using Rio patient systems and working closely with Clinicians and other administrators. Supporting the team manager as required, note taking at meetings, using email and other NHS systems.
Occasional cover of other departments required.
This position is based at Kingswood Civic Centre.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
Education and Qualification: NVQ 3 in Business Administration or similar relevant qualification
or
Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme.
Experience and Knowledge: Experience of working within a team.
Able to organise and maintain a busy office/admin team.Experience of administrative systems and office procedures.
Experience of administration in a clinical setting.
Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent.
Experience of supporting senior staff such as Medical Consultants.
Skills and Abilities: Good IT Skills – competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent.
Excellent communication skills, both verbal and written.Ability to take and convey clear messages.
Ability to work under some pressure.
Ability to work without direct supervision.
Plan and prioritise own workload.
Diary management.
Other Requirements:Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
Experience of coping with behaviour which may be challenging at times.
Person specification
Shortlisting
Essential criteria- Good communication skills
- Empathy
- Use of email/internet/microsoft packages incl Teams
- Note taking
- Typing/Admin qualification or equivilant experience
- Previous MH/NHS experience
- Experience of working with KPIs/targets
- Team Player
- Diary Management
This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.
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Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.
Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.
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