Customer Service

About Our Client

The firm is a well-established, mid-sized organisation in the Transport & Distribution industry. With a reputation for excellence, the company provides a range of services across the UK from their base in Cheadle.

• Handle customer inquiries promptly and effectively
• Resolve customer complaints and issues to their satisfaction
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments
• Deliver a high level of customer service at all times
• Feedback on product development based on customer needs
• Continuously improve through feedback

The Successful Applicant

A successful Customer Service professional should have:

• Proven experience in a customer service role
• Excellent communication skills
• The ability to stay calm under pressure
• Problem-solving skills and the ability to think on their feet
• A team player mentality
• Proficiency in relevant computer applications
• A strong focus on customer satisfaction and service

• A competitive salary range of £24,000 - £25,000 per annum
• A stable, full-time position within a reputable company
• Great transport links
• The opportunity to be part of a dedicated customer service team
• A supportive and friendly working environment
• The chance to build a long-term career in the transport & distribution industry