Technical Services Manager

Skilled in the development and management of technologies such as secure software defined wired and wireless networks, firewalls, cloud networking, Citrix Netscaler load balancer and gateway technology and Citrix Virtual apps and desktops. Produce and maintain documentation required for the lifecycle of on-going and new systems including the production of policies and procedures Participate in system procurements, including drafting of procurement documentation and supplier evaluations Develop and maintain strong communications links with key stakeholders conveying complex issues and negotiating desired outcomes Liaise with other ICT Services staff, as required, to ensure the overall integrity and smooth running of the service.

Work flexibly as a member of the ICT Service Delivery team to ensure the Department delivers a high-quality customer focused service Liaise with counterparts in other Trusts, health communities and elsewhere to assist in the provision of ICT services where patient care is delivered across multiple locations and agencies Identify the impact and support the operational change management resulting from the updating of existing and implementation of new IT systems across the Trust Conduct technical IT based investigations and impact assessments on supplier products, statement of works and implementation plans Manage supplier relationships by establishing robust communications channels with suppliers to ensure timely product delivery and fitness for purpose Participate in and play a lead role as required in local/ regional and national implementation forums to ensure the spread of best practice For further details of the role please see the attached job description.