Customer Experience Advisor
Providing a professional and timely response to customer enquiries Communication via range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation proceduresGathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queriesConducting customer reviews for feedback to ensure satisfaction with serviceDirector complaints, referrals from Service Centres, calls, website, chat, twitter, Facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyaltyBuild strong relationships with internal and external customersAdministrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative dutiesSales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre-qualification questionnairesTo support the business in achieving targeted growth, through up-selling and cross-selling
The ideal candidate:
A commitment to providing a great customer experienceExcellent written & verbal communicationStrong interpersonal skills Attention to detailMust possess excellent telephone etiquetteProven ability to work under pressureFocused and self-motivatedPatient and able to effectively handle conflict situations and provide empathyAbility to multitaskComputer literacyTyping 40 w.p.mWorking knowledge of Google Office
Hours of Work: Monday, Tuesday, Wednesday, Thursday & Saturday Mon – Thurs 4pm – 8pm Saturdays 9am – 12pmRate of Pay: £11.44phrIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCUS/40Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call