Practice Manager
Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations. Generic Responsibilities: All staff at Sleaford Medical Group have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential.
Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted.
Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service.
Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.
By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Partners and PA to the Practice Manager. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.
All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery Staff at Sleaford Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct At Sleaford Medical Group, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Leave All personnel are entitled to take leave.
Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 25 days leave plus bank holidays each year and should be encouraged to take all of their leave entitlement. Primary Responsibilities: The following are the core responsibilities of the practice manager.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Overseeing the strategic direction and day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of the following staff: PA to the Practice Manager, Practice Co-ordinators, Nurse Manager, QOF and Admin Manager, Reception Manager, Dispensary Manager, Maintenance Team, Salaried GPs (HR & administratively), ARRS (as appropriate via federation) Managing the recruitment process for the practice Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Leading change and continuous improvement initiatives Writing, coordinating, reviewing and updating all practice policies and procedures including delegating as appropriate to Heads of Department Coordinating and lead the compilation of practice reports and the practice development plan (PDP) Developing, implementing and embedding an efficient business resilience plan (BRP) Managing all financial elements of the practice, including budgets, cashflow, monitoring, reporting and petty cash in conjunction with the partners Managing contracts for services i.e. cleaning, gardening, window cleaning etc Ensuring the team reach all practice targets including Quality and Outcomes Framework, all Enhanced Services and medicine optimisation schemes (supported by the clinical and administrative leads) Managing all complaints and significant events effectively Coordinating the practice diary, ensuring meetings are scheduled, recorded and followed-up appropriately Representing the practice at external meetings as required including involvement in the federation Marketing the practice appropriately Ensuring patient communication is timely and appropriate including the maintenance of the practice website, social media platforms and the production of practice newsletters as required Maintaining the practice and NHS choices websites Managing the Patient Participation Group Ensuring compliance with legislation and deal with disciplinary issues accordingly Responsible for ensuring the practice meets Care Quality Commision standards The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the practice IT system, delegating to staff to act as administrators Ensuring compliance with IT security and Information Governance Ensuring all practice trainees are appropriately inducted into practice systems and processes, liaising with external organisations in relation to the trainees and overseeing HR administration in conjunction with the Lead Employer Coordinating of all projects within the practice Secondary Responsibilities: Deputise for the partners at internal and external meetings Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders Manage all audits within the practice ensuring they are completed, discussed, acted upon and appropriately documented and shared with the wider team Job description agreement: This job description is intended to provide an outline of the key tasks and responsibilities only.
There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review in consultation with the post holder and may be amended to take into account development within the Practice.All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.