Software Support Engineer - Remote

Salary: £32,000 + Benefits

Position Overview:

If you are passionate about technology, enjoy problem-solving, and are committed to providing exceptional customer service, we want to hear from you!

Key Responsibilities:

• Provide technical product support to customers via email, phone, and chat.
• Troubleshoot and resolve software issues efficiently and effectively.
• Document and track customer interactions and technical issues in our support system.
• Collaborate with the development team to escalate and resolve complex issues.
• Create and maintain support documentation, including FAQs and troubleshooting guides.
• Assist in software testing and quality assurance as needed.
• Participate in training sessions to enhance your technical knowledge and skills.
• Contribute to improving our support processes and tools.

• Proven experience in a technical support or software support role, ideally three years or more in a similar role
• Fundamental understanding of software development principles and practices.
• Proficiency in troubleshooting software issues and providing effective solutions.
• Experience with SQL, IIS, HTML, Windows OS, JavaScript, and CSS
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with JQuery and C# is highly advantageous
• Customer-oriented mindset with a passion for helping others.

What's on Offer:

• Starting salary of £32,000
• Private Medical Insurance
• Enhanced Pension Scheme
• Professional Training & Development
• 23 Days’ Annual Leave + 8 Bank Holidays

• Application Support
• Product Support
• Technical Support
• SQL - HTML
• Windows - IIS
• SaaS

%MCEPASTEBIN%