Band 2 Facilities Health Centre Receptionist
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Band 2 Health Centre Receptionists
Applications are invited for vacancies with the corporate division of BCHC Trust.
We have an opportunity within one of our health centres based within the Aston area, to appoint a part time receptionist.
Aston Health Centre is one of our most established centres that holds a number of BCHC services and needs hardworking, reliable and friendly staff. This position is part time Monday – Friday, 12:30am – 16:30pm.
The successful candidate must have excellent organizational and communication skills, be motivated and enthusiastic to ensure that a quality and efficient service is provided to the clinical teams. The post holder must have the ability to work on their own initiative.They will also need to be able to prioritize their workload and work under pressure to meet agreed deadlines.
The Receptionist is an integral part of the Health Centre and is often the first point of contact for patients and visitors on arrival.
Main duties of the job
You should have excellent keyboard skills and a working knowledge of Windows based computer packages, in particular Microsoft Word, Excel, and Outlook.
You will need to have an awareness of the confidentiality and equality issues associated with working in a Clinical Support Services environment.
The post may require you to undertake duties at other centers across the trust due to service demand and changes. This will be discussed and agreed with you prior to any changes.
When attending interviews evidence of the necessary qualifications will be needed otherwise interviews will not take place.
Working for our organisation
IMPORTANT- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
- Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails.
Detailed job description and main responsibilities
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Person specification
QUALIFICATION
Essential criteria- GCSE Maths and English level or equivalent
- Competent keyboard skills
EXPERIENCE
Essential criteria- Demonstrate office environment experience, working with a team
- Relevant experience working in a pressurised environment
PERSONAL QUALITIES
Essential criteria- Able to work on own initiative
- Planning workloads
- Ability to work effectively as a team member
- Friendly and pleasant.
- Willing to learn new skills
- Demonstrates ability to use initiative to resolve problems
- Demonstrates willingness to assist in a helpful way, when responding to queries from patients, other agencies or colleagues
- Understands the importance of confidentiality and the consequences of breaking confidentiality
OTHER JOB REQUIREMENTS
Essential criteria- Able to travel independently around the trust
SKILLS/ KNOWLEDGE
Essential criteria- Competent to process basic clerical tasks accurately, following instructions
- Able to produce simple calculations accurately
- Competent to operate fax and photocopying machines
- Proficient in the use of Microsoft Office based applications, such as Word, Excel and Access
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics.As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible.This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible