[ref. r70792817] Client Service Coordinator - Exeter
We are looking for a Client Service Coordinator to join our Commercial Team in Exeter. As a Client Service Coordinator, you will be an integral part of our team and a key point of contact for our valued clients, strengthening client relationships and service quality.
With you deadlines are met, standards are kept and communications are flawless. You are looking for your next challenge, and we are ready to welcome you to Old Mill.
This role is busy and varied and as such, it will suit someone who thrives in a dynamic and challenging environment.
Requirements
You are a vital touchpoint for clients ensuring correspondence is timely, accurate, and efficient. Establishing a good rapport and high levels of trust with clients, you will contribute to the workflow within the team and therefore ultimately to client service satisfaction.
Building a knowledge base of procedures, problems, and resolutions you will be effectively communicating with the team and clients daily to ensure the flow of work, sharing, and assigning responsibilities.
You are extremely organised with the ability to work to moving deadlines, you are proactive in your approach to work, always thinking that one step ahead, and can positively drive actions and outcomes from other team members.
It is likely that you have experience in a Professional Services or Customer Service environment and can confidently demonstrate your strong administrative qualities’. You are confident and competent in your computer skills you will be using online systems daily, such as Microsoft Teams as well as CRM, accounting software and document filing systems
About Us
At Old Mill, we believe that respect, trust, and collaboration are at the heart of everything we do. With a team of over 350 professionals, we combine the close-knit culture of a local firm with the capabilities of a much larger organisation.We create a positive work environment where everyone has the opportunity to thrive and be part of something meaningful.
Our open-minded and passionate culture means we embrace challenges, continually seek improvement, and celebrate the diversity of ideas. Whether you're collaborating with colleagues or working directly with our clients, you’ll be empowered to make a real impact.
We take pride in fostering a supportive, inclusive environment that values professional growth, flexible working, and individual wellbeing. Old Mill is a place where you can build a fulfilling career, backed by strong values and a culture of continuous learning.
If you’re looking for a company where your contributions are valued and you can genuinely make a difference, Old Mill is the place for you.
Benefits
At Old Mill, we go beyond the basics to offer a benefits package designed to support your personal and professional growth:
- Generous Holiday Allowance – Start with 25 days of annual leave, plus bank holidays, with the option to purchase up to 5 additional days.
- Celebrate Your Birthday – Enjoy an extra day off to celebrate.
- Flexible Working – Hybrid working model with 3 days a week in the office, allowing for a great work-life balance.
- Employee Assistance Programme – Confidential support available 24/7 for your mental, physical, and financial wellbeing.
- Ongoing Professional Development – Full funding for your professional qualifications, with continuous learning opportunities.
- Perks and Discounts – Access to exclusive employee discounts on a wide range of products and services.
- Pension Scheme – A competitive pension to help plan for your future.
Piqued your interest?
We’d love to chat! For more information or an informal discussion, please contact Kirsty Maxwell (Kirsty.Maxwell@om.uk)