Homecare Services Manager (Senior Pharmacy Technician) - Band 7 - NHS
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Job overview
Responsible for the management of staff, processes, and workload of the Pharmacy Homecare teams on a day-to-day basis to ensure a safe, effective, timely and high-quality patient centred service is provided at all times. To provide direction, leadership, management and development of staff and services in the homecare arena.
To be manage the strategic development and alignment of Homecare services for NBT across the Hospital group, ensuring all Trustwide policies are current with relevant legislation. Ensuring that NBT Homecare services are underpinned with excellent governance standards as set out in the Royal Pharmaceutical Society (RPS) standards for Homecare services.
To review established Homecare services and respond innovatively and proactively to the changing demands of Homecare services, to provide assurance that services are managed in line with best practice, contractual agreements, and national guidance.
Responsible for ensuring all Homecare Contracts meet the needs of NBT Patients and the organisation. Actively leading on the interest of NBT at Regional and National contracting meetings.
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Main duties of the job
Responsible for the management of the Homecare team and the operational day to day purchasing of Pharmaceutical Homecare products, including authorisation of computer, and manually generated orders in keeping with Procurement and Homecare contracts in line with Local, Regional and Nationally agreed standards.
Responsible for managing service provision issues such as prioritisation of work according to patient urgency which is driven by clinical need and service requirements to ensure patients treatment is not delayed.
Responsible for producing monthly KPI reports on quality and financial indicators on all Homecare services.
Works with multidisciplinary teams to identify, plan, and develop new opportunities for homecare services, produce timetables for new service/system implementation, ensuring deadlines are met that have been agreed with all key decision makers.
Monitors current and anticipated demands for Homecare services to ensure the Homecare team has operational capacity to safely and effectively co-ordinate and manage Homecare services. Prepares business cases for service development, presenting reports and findings to senior colleagues as required.
Ensures that NBT NHS Trust Homecare services are of a consistently high standard for patients by regular liaison with key individuals involved within the service areas including pharmaceutical industry and Homecare companies.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
Responsible for implementing new polices for Homecare services in line with Regional and National requirements, Carter metrics and National Homecare Medicines committee (NHMC) approved standards and processes,To ensure all financial transactions and statements of account are processed appropriately and in reflection of contract pricing to meet NHS terms and conditions and minimise any debt.
Liaise with the Trust Finance Department regarding queries relating to Homecare payments and Homecare suppliers.
Identify medicine savings opportunities and cost improvement programmes (CIPs) for pharmacy and to contribute to the wider organisation and commissioner savings targets.
Responsible for co-ordinating service review meetings for homecare medicines services working closely with homecare companies, pharmacists, nurses, doctors, and other healthcare staff.
Develop policies and processes to introduce Pharmacy Technicians clinically screening of homecare prescriptions.
Participate in clinical screening of homecare prescriptions in line with agreed Trust policies and SOPs.
Work with the multidisciplinary teams to switch patients to generic medicines or biosimilar medicines to deliver best value money to the Trust.
Undertakes computer file maintenance to ensure all National and Regional contracts are adhered to.
To investigate any incidents, complaints, near misses, and deviations relating to Homecare services to identify any risks or areas for improvement.
To lead on any identified improvement plans in response to incidents, complaints, near misses or deviations.
Person specification
Education/Training/Qualifications
Essential criteria- NVQ Level 3 or equivalent, or BTEC National Certificate in Pharmacy Services, or a recognised equivalent qualification
- Registration as a practising pharmacy technician with the General Pharmaceutical Council
- Recognised current Accredited Checking Technician qualification
- Leadership and Management level 3
- Evidence of continuing CPD
- Recognised Procurement qualification Such as CIP’S
- Recognised Technician Homecare Screening Accreditation
- Recognised Pharmacy Medicines Optimisation Training Programme including Clinical Prioritisation unit
- MHRA GDP trained
- Prince 2 Qualification or similar project management qualification
Work Experience
Essential criteria- Current/recent management of an Acute UK Hospital Pharmacy team ideally a Pharmacy Procurement and/or Homecare team.
- Minimum 5 years post qualified experience working as a pharmacy Technician in an Acute UK Hospital, of which a minimum of 2 years’. experience of a supervisory/management role at Band 6, or above
- Extensive experience of managing a team of both registered and non-registered staff (3 or more members in team)
- Specialist knowledge and clear understanding of current Pharmacy practice and Homecare Legislation.
- Experience developing and reviewing policies and procedures
- Extensive experience of developing service strategies across commissioning bodies (NHSE and ICB)
Knowledge/ Skills/ Abilities
Essential criteria- Excellent and effective communication and interpersonal skills, both verbal and written, to pass on complex information, including report writing.
- Excellent presentation skills, ability to present on relevant subject matters to regional and national interest groups including APTUK and CPC.
- Standard I.T. competencies in Word, PowerPoint, and Excel or equivalent programs
- Experience (with evidence) of managing major operational change within an organisation
- Problem solving skills appropriate to the level of the post.
- Specialist knowledge of Homecare contractual frameworks and ability to monitor and ensure compliance and governance.
- Ability to act as a mentor for staff and extensive Training skills
- Knowledge of financial/ operational procedures and budget management
Personal Qualities / Special Circumstances
Essential criteria- Ability to motivate self and others.
- Can identify own limitations and reflect and analyse own performance.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.