[ref. l29930617] Administration Manager - Hereford
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Job overview
Looking for an opportunity to take that next step in your NHS career? Look no further!
The Integrated Service Directorate are looking for a full time Administration Manager.
The successful candidate will be a part of a newly redesigned Management Structure within the Integrated Service Directorate, giving you the opportunity to be able to focus on service change & improvement.
As a management team we are enthusiastic to ensure we work well together and support each other.
To succeed in this position the post holder will require the ability to manage multiple and competing priorities whilst ensuring needs of the Administration Teams are met. The post holder should have excellent interpersonal skills to be able to work alongside the Admin teams and lead them in delivering Key Performance Targets set within the Directorate.This will give an excellent opportunity to interact with the wider Multi-disciplinary team such as Clinicians and Senior Management.
In this role you will be able to help the Directorate deliver excellent care to our patients by supporting the delivery of key performance targets within the Community Referral Hub, Urgent Care Response Team and Virtual Ward.
This role will be ideal for someone looking to make the step into NHS management.
Main duties of the job
Operational management- To line manage staff in accordance with Trust Policies and procedures:
- Absence management
- Performance and conduct issues
- Induction
- Mandatory Training
- Regular 1:1 meetings
- Appraisal and compliance with policies and procedures
- Recruitment
- Annual Leave
- Maintaining adequate staffing and resolving daily operational issues.
- Developing local administrative procedures, guideline and supporting specific projects as required
- Providing reports, databases, and information to the management team.
- Supporting service managers and team leaders with data collection, collation, and review of research and audit projects.
- Providing capacity management support and forecasting data.
- Working autonomously with the ability to seek advice and guidance when necessary.
- Keeping up-to-date with developments and technology used in day-to-day practice.
- Providing training on all IT systems used in the team.
Working for our organisation
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.
More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.
Person specification
Education & Qualifications
Essential criteria- (Level 5) Degree in Management/Business qualification or relevant experience
- NVQ Business Administration/Customer Service Level 3/4 or relevant experience
- Good Standard of education Five GCSEs to include Maths and English (Level C or equivalent)
Skills, Knowledge & Abilities
Essential criteria- Experience in working in a NHS Trust environment and interaction with clinicians and senior managers
- Communicate effectively with colleagues at all levels and disciplines – written and verbal
- Experience of dealing with confidential or sensitive issues
- Advanced keyboard skills
- Ability to prioritise workload and work to deadlines directing staff as appropriate
- The ability to make importance decisions under pressure
- High level of technical ability of EPR/eRS, Envoy etc.
- Able to produce, analyse and interpret service data
Experience
Essential criteria- Extensive of supervising and managing staff including recruitment, appraisal and staff performance
- Experience of taking and transcribing formal minutes
- Experience of using a range of software package
- Experience of maintain paper and computerised filing and database systems
- Experience of managing change