Administration Supervisor
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
The Managing Memory Together Service at the Fritchie Centre, Cheltenham is recruiting an experienced and enthusiastic administrative supervisor to join our friendly team.
The Managing Memory service is comprised of:
- The Memory Assessment Service, which manages the Trust’s countywide referral, screening and diagnostic service;
- The delivery of Information and Education to Carers and Service-Users and Engagement.
- Community Dementia Nurses and Practitioners
- Care Home Support Team Nurses.
This service is provided Countywide through geographically located community teams in Gloucester/ Forest of Dean/ Cheltenham & Stroud. Travel to these teams required for this role and it is advisable that you have transport for this, which expenses are payable, or are willing to use public transport.
The role is in operation Monday to Friday 09:00 - 17:00 and is an office based role.
Main duties of the job
The candidate will provide PA support to the Team Managers, which includes: identifying and implementing service improvements e.g. Admin Pathways which support the Patient Care Pathways; as well as maintaining personnel files and supporting HR processes e.g. Clinical Team Absence Recording.
They will work with the Operational Business Manager (Line Manager) to manage an effective administrative resource to the clinical team, and maintain service provision, and safe office environment.
The candidate would also supervise the Community Administrators in the localities of Gloucester, Forest of Dean, and Stroud; which includes undertaking supervisions and appraisals. This will require travel to these sites.
The post holder would also assist with the management of the 0800 telephone number for the service to support the patients when calling the service.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live.Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care.
So we want to know What Matters to You and that you will share our values and join us on this very important journey
Please refer to the Additional Information attachment before submitting your application.
Person specification
Qualifications
Essential criteria- Educated to GCSE level in Mathematics and English to Grade C or above or equivalent.
- Diploma or NVQ level 3/4 in business administration OR appropriate equivalent OR proven experience.
- IT qualification or certificate or appropriate equivalent OR proven experience.
Experience
Essential criteria- Administrative experience
- Database Information system experience
- Experience in an NHS or healthcare provider
- Database Information system experience
- Experience in an NHS or healthcare provider
- Experience in a mental health setting
- Supervisory experience
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.