Call Centre Advisor - ref. e2048103
Salary:
Want to work for an accredited Real Living Wage employer earning a base salary of £24,960.00 per year?
Call Centre Advisor
Location: Glasgow
40 Hours per week.
12 months experience within a call centre essential for this role.
Who we are:
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Role Details:
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.
We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking.Some of our shifts feature answering live chats as well as taking inbound and outbound calls.
In this role you will handle customers within one of the following business streams:
- Energy
- Life Insurance
- Financial Services
- Healthcare
- Charity
You will receive several weeks of full paid training on our systems, products, and call handling.
Benefits:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements:
Experience of working in a high volume customer contact environment:
- Min of 12 months experience within a high volume customer contact environment.
- Experience of working in a target driven environment.
- Ability to adapt and learn.
- Excellent negotiation and communication skills.
- Computer literacy.
Next steps:
Feel ready to jump in? Click the apply button or contact the team:
- Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
- Email us: recruitment.team@wearekura.com
- Text or Whatsapp 07507601627