Call Centre Complaints Handler
Salary:
Want to work for an accredited Real Living Wage employer earning a base salary of £26,000 per year?
Customer Complaints Advisor- Utilities
Location: GlasgowHours: Monday to Friday
Salary: £12.50 per hour
12 months back office complaints experience is experience essential for this role.
Who we are:
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Role Details:
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
As a Complaints Advisor you will play a crucial role in ensure customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent communication and problem-solving skills.
In this role you will handle customers within the following business streams:
- Utilities sectors
- Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care.
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets.
- Navigate between different computer systems.
Benefits:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements:
- Twelve months back office complaints within a call centre.
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable
Next steps:
Feel ready to jump in? Click Apply Now or contact the team:
- Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
- Email us: careers@wearekura.com
- Text or Whatsapp 07855160307
REF: IND2024