Customer Liason agent

apartmentPage Personnel placeDrayton calendar_month01/10/2024

About Our Client

The client is a medium sized transport and logistics business based near Heathrow airport.

Job Description

Supporting customers by phone and email.
Handling queries quickly and efficiently and maintaining a high standard of communication.
Ensuring correct team standards of customer communication are reached.
Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.
Ensuring hard copy PODs are returned to customers within the required time frames.
Good verbal and written dialogue with internal and external contacts / users at all times.
Sending excel reports as and when required to customers.
Working collaboratively with the team to identify challenges and find solutions.

The Successful Applicant

The successful candidate will have worked in a Customer Service/ data entry role previously and have good IT skills.They must have-

Ability to work to deadlines in a time sensitive environment.
Good communication skills
Strong administration skills
Ability to understand and solve customer queries in a calm and professional manner.

What's on Offer

A permanent role and competitive salary.

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