Customer Service Advisor
INFINITY GLOBAL ASSET MANAGEMENT LTD Liverpool
Customer Service Advisor
As a Customer Service Advisor, you will be the first point of contact for customers, helping them resolve issues, answering questions, and providing information about our products and services. You will play a key role in ensuring customer satisfaction and maintaining strong customer relationships.This role is ideal for someone who excels at problem-solving, communication, and delivering excellent service in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions.
- Assist customers with product and service inquiries, billing questions, and troubleshooting issues.
- Resolve customer complaints by identifying solutions, explaining policies, and following up to ensure satisfaction.
- Provide feedback to the management team on recurring customer issues to improve services and processes.
- Stay updated on company products, services, promotions, and policies to ensure accurate and efficient communication.
- Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-first approach.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- A positive attitude and a commitment to providing excellent customer service.
- Opportunities for growth and career advancement within the company.
- A supportive, team-oriented work environment.
- Ongoing training and development to help you succeed in your role.
If you are a customer service professional looking to make a difference and grow within a dynamic company, we’d love to hear from you!
Job Type: Full-timePay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
Benefits:
- Additional leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool, L6 5LN (required)
Application deadline: 03/11/2024
Expected start date: 04/11/2024
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