Inbound Customer Service Advisor

• Annual Salary: £22,500
• Location: Birkenhead
• Job Type: Full-time

Join a large and growing legal firm in Birkenhead, close to public transport routes. We are seeking Inbound Legal Customer Service Advisors who are passionate about providing exceptional customer service. This role offers not only competitive benefits but also excellent opportunities for career development.

Day-to-day of the role:

• Take calls and assist customers with the initial stages of their claims.
• Explain the service details, including what is involved and what is available to customers.
• Collect and update customer data accurately.
• Liaise with other departments to ensure seamless service delivery.
• Meet KPI requirements and team targets.
• Assist with additional administrative tasks as needed.
• Contribute to continuous improvement by making suggestions and participating in development training.

Required Skills & Qualifications:

• Experience in office-based customer service is ideal.
• Prior legal or insurance experience is an advantage but not required.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and meet set targets.
• Flexibility to work in shifts, including late shifts (1 week in 4) and weekends (1 week in 3).

Benefits:

• Competitive pension scheme.
• Agile working options.
• Tunnel tag for easier commuting.
• 25 days holiday plus bank holidays.

We are looking for candidates with call centre, or any office based customer service experience.

To apply for the Inbound Legal Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.