Performance and Communications Lead
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.
Are you able to adapt to changing demands, working flexibly and accurately?
Do you have a passion for internal communication and employee engagement?
Are you passionate about using evidence, data and research to improve reporting and delivery?
We are seeking a driven and motivated individual to join our team as a Performance and Communications Lead within the Animal and Plant Health Agency (APHA) Wales Service Delivery Directorate, and can’t wait to hear from you!
The Animal and Plant Health Agency (APHA) Wales Service Delivery Directorate delivers animal health and welfare statutory requirements across Wales on behalf of Welsh Ministers, working closely with Welsh Government Office of the Chief Veterinary Officer (OCVO) policy teams.
Responsibilities include, but are not limited to:
Performance- Analyse and interrogate Monthly Balance Score Card (BSC), Quarterly BSC, and Key Performance Indicators (KPIs). Review Wales Field Delivery (WFD) profiles working in collaboration with Central Performance Team and Delivery Group (DG) leads to ensure profiling remains accurate.
- Implement, monitor and review improvement plans to address Red or Amber scores within Wales.
- Identify ways of working with APHA’s Central Service Centres (CSC’s) to ensure accurate capture of Management Information (MI) data relating to WFD performance.
- Providing local leadership and acting as our focal point for outbreak management information (MI) through interrogation of National Disease Control Centre (NDCC) MI reports and auditing National Disease Outbreak Management System (NDOMs), working in partnership with Forward Operating Base (FOB) Data Entry, Records Management and NDCC MI teams.
- Working closely with team leaders and DG leads to embed proactive performance reporting; identifying risks, impacts to delivery timely.
- Identify areas within the local reporting processes which require continuous improvement working with central performance team to improve accuracy and utilisation of data.
- Support on the strategy, coordination and evaluation of stakeholder engagement across Wales.
- Support WFD managers and senior leaders on employee engagement, assisting with analysis of Civil Service People Survey engagement results and providing guidance and initiatives for the future.
- Work with colleagues across the business to develop content that engage and inform a target audience. This includes collaborative working with DEFRA, Welsh Government and APHA Communications, Central Disease Control Centre (CDCC) and local teams across Wales and GB.