IT Support Technician Apprentice (Apprenticeship)
Duties;
Resolving system issues and user queries.Installing software.
Maintaining and updating equipment and devices.
Help with patch management and cyber security.
TrainingInformation Communications Technician Apprenticeship Level 3
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud ServicesMobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives.Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications requiredGCSE's grades 9/A* - 4/C including Maths and English.
Skills required
Good base knowledge of Windows systems and Microsoft Office.Not essential but an interest in data and coding an advantage.
Good communication skills.
ProspectsProgress within the IT team and explore specialisms such as the escalations team, cyber security or data analytics.
Qualification / Standard : ST0973 Information communications technicianDuration 18 months