Crewe - Claims Administrator Secretary

An experienced Property Claims Administrator is required by a renowned Global Loss Adjusters to join their International Claims team where you will provide full administration/secretarial support to a Senior Adjuster and the Team.

This is a remote working role with the requirement to attend Head Office/London occasionally, annually or it can be offered on a hybrid basis should you wish to work from an office which is based in central London.

Key responsibilities:

Reporting to the Senior Claims Coordinator and Senior Adjuster you will provide effective administration/secretarial support to the team, helping with the team's efficiency and productivity in the handling of International Claims covering a wide range including Commercial Property/Liability.

You will handle new claims including receiving instructions, issuing acknowledgements, setting up files and undertaking risk screening and triaging.

Working closely with the Adjusters you will assist with throughout the lifecycle of the files to drive diary management and support the proactive management of claims through to conclusion.

You will oversee the Adjuster caseloads as and when required, liaising with the insured, Insurers, Brokers, and relevant stakeholders to ensure an exceptional customer service becoming a point of contact.

Working with the Adjusters you will help with the production/typing of technical reports via dictations within agreed timelines, ensuring time reporting and billing is compliant as well as issuing and raising invoices.

About You:

It essential to have previous/current Insurance Claims experience.

It is essential to have experience of the typing of complex reports via dictation

Organised and able to self-manage workload

Excellent interpersonal and communication skills, verbal and written

Strong relationship management skills with the capability of establishing good working relationships with your team, colleagues, and 3rd parties

Enjoy working in a high pressured, busy environment

Good working knowledge of Word and Excel and being able to work with various systems

Be able to exceed targets/timescales

Industry qualifications or a desire to work towards.

Salary and Benefits:

• Competitive Annual Basic Salary
• Hours are Monday to Friday 9.00am-5.00pm
• 25 days holiday per annum plus bank holidays
• Healthcare Scheme
• Pension - 8% Employer, 2 % Employee
• Life Assurance
• Health Insurance