Admin / Receptionist

Castle Retirement Village, based in Berkhamsted, Hertfordshire is on the lookout for an Admin / Receptionist to work 9:00-2pm Mon - Friday

You will support both the General Manager in the efficient running of the Reception and to respond to requests from residents with courtesy and speed.

Duties:

• To answer incoming calls, taking messages and dealing with enquiries face to face and by email.
• To deal sympathetically and efficiently with resident’s queries, following procedures and reporting them to the Management team as required.
• To help complete admin tasks such as posters, letter Writing And creating new welcome packs for residents
• Printing invoices and taking payments on front desk through an EPOS till system
• To control the issue and recording the return of all keys.
• To be responsible for and control of the guest room bookings.
• Assisting with procurement, auditing and ordering stationery, consumables and equipment.
• To ensure that when both resident’s and communal property problems arise they are reported speedily to the maintenance staff or, where necessary, the appropriate contractor.
• Accepting packages, logging delivery notes, keeping order systems updated, PO and invoice management
• Help produce and distribute resident correspondence.
• Ability to establish relationships with residents and to empathies with their needs and requests.
• Any other duties commensurate with the post.

Requirements:

• A mature outlook, a good telephone manner and a flexible approach to duties.
• Confident, friendly and courteous, providing a professional first impression
• Excellent organisational skills
• Proficiency in MS Office and MS Excel
• Attention to detail and problem solving skills

In return we offer:

• Pro-rota holidays plus bank holidays off
• Full sick pay after you have been with the company 3 months
• Medicare, after 3 months
• Birthday Leave
• Pension Scheme
• Life Assurance
• Discounted Gift Cards