Trainee / Experienced Customer Account Manager – Engineering Industry

Our excellent client in Staverton is looking for an enthusiastic Team Administrator to join their fun and friendly team on a permanent basis.

This role could suit an Engineering/Science graduate, or someone with a passion for technical writing. This is an exciting opportunity to join a fast paced company with thorough, in-depth training and great career paths within the company.

• Identify new sales opportunities, respond to leads and inquiries.
• Update and develop sales documentation. Ensure all client documentation (proposals/tenders/contracts) is accurate, detailed, and complete, and that client specifications are mirrored in arrangements with subcontractors.
• Maintain effective client communication and contact through regular calls, meetings, and engagements. Maximise sales with existing accounts through regular calls and meetings as appropriate.
• Analyse competitors and market positions of key players and customers.
• Coordinate colleagues across the business in compiling detailed reports and tenders to clients, including challenging designs, programs, and cost.
• Support sales with campaigns and communications.
• Prepare (and collate as appropriate) weekly updates to the Operations Team covering the latest sales, marketing, and operational status of opportunities and live projects.
• Following extensive training, develop and write product manuals and technical documentation to project deadlines, utilising and managing internal and external resources to achieve objectives.
• Following extensive training, with support, develop/maintain digital training and handover tools that exceed our clients’ expectations.
• Proactively contact clients to arrange and promote the benefits of training and arrange training.
• Provide regular reporting of existing and future training sessions and monitor training records for all clients (plus refresher training).
• Work with subcontractors to develop training guides, videos, and training sessions.
• Provide reports to the business on training programs and client feedback.

• Achieved, or currently studying an engineering/science related qualification
• Excellent people and communication skills.
• Well organised with attention to detail.

Hours: Monday – Friday, 8:30am – 5:30pm

Salary: Competitive depending on experience (able to disclose upon application). + leading benefits package including access to mental health wellness and other wellbeing resources, and actively encourage and reward activities that promote exercise and healthy lifestyle.