Customer Account Coordinator
Michael Page Ormskirk
About Our Client
Our client is an internationally renowned, large organisation in the industrial / manufacturing industry. With a commitment to innovation, they pride themselves on their top-quality products and their dedication to customer satisfaction.
Job Description- Monitor customer ordering patterns and minimise deviations from forecasts within account constraints.
- Capture customer inquiries and share insights with Sales and Market Planning.
- Follow the monthly customer contact plan agreed with Sales.
- Meet lead time targets for order processing and inquiry handling.
- Ensure first-time accuracy in sales orders and claims processing.
- Handle queries, inquiries, sample and literature requests, complaints, and claims within agreed timeframes.
- Maintain accurate customer logistics data, including delivery requirements.
- Ensure deliveries align with agreed dates and coordinate communications for any changes.
- Schedule and communicate deliveries based on dispatch and transportation capabilities.
- Prepare and issue necessary documentation for orders and claims.
- Provide periodic supply status reports and recommend actions as needed.
The Successful Applicant
A successful Customer Account Coordinator should have:
- A strong background in customer service, ideally within the industrial / manufacturing sector (DESIRED).
- Proven experience as an account coordinator or similar role.
- Excellent communication and interpersonal skills.
- Experience of using SAP is essential.
- Strong organisational abilities and an attention to detail.
- Proficiency in using CRM software and other business systems.
- A problem-solving mindset with the ability to handle customer complaints effectively.
- An estimated salary range of £26,000.
- Working hours are 37.5 hours Monday to Friday - Flexible hours scheme available.
- A comprehensive benefits package.
- A positive and supportive company culture that encourages personal and professional growth.
- The opportunity to work within an internationally recognised organisation in the industrial / manufacturing sector.
- Generous holiday leave allowance.
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Michael PageStockport, 32 mi from Ormskirk
Proven account managerial experience within the manufacturing industry/field.
• Excellent communication and interpersonal skills.
• Ability to communicate effectively at all levels with internal and external customers to maintain and build vital...
NW Recruitment Services LtdLeyland, 12 mi from Ormskirk
Account Coordinator
• Leyland
• Immediate starts available
We are actively recruiting on behalf of an established client in Leyland due to expansion who are seeking an Internal Account Co-Ordinator to join the team.
The purpose of the role...