Employment Law & HR Officer

• This role can be hybrid or fully remote depending on the successful candidate’s location
• This is an opportunity to build on your existing experience of employment law or HR, in a supportive and collaborative environment
• Joining Mentor, you’ll be delivering employment law and HR advice and support to our clients
• This could be a major stepping stone for your future career, as we’ll support your progression with training
• You’ll start on a competitive salary from £30,218 and will be dependant on experience

What you'll do

We’ll be looking to you to provide employment law, HR and health and safety advice and guidance. You’ll identify opportunities to meet the needs of your client through bespoke services, and you’ll generate referrals for additional consultancy and training services, generating income through cross sales.

Your responsibilities will include:

• Responding to reactive customer HR Employment Law queries in a timely manner in a contact centre environment
• Managing your time to maximise your availability for customer interactions
• Contribute to identify needs and generating income

The skills you'll need

Additionally you’ll have strong administration, IT and research skills.

A qualification in employment law or HR would be an advantage, although this is not essential as you'll receive thorough training while in your role.

You’ll also need:

• The ability to work at pace to meet deadlines and solve difficult issues while maintaining the quality of work
• A background of supporting disciplinary and grievance hearings
• Up-to-date knowledge of the ACAS code of practice on disciplinary and grievance, statutory employment law, employee relations, HR and best practice
• The ability to build effective and trusted partnerships with clients, as well as to deal with clients from multiple channels and sectors
• High standards of attention to detail and client service