Band 5 Emergency Department Office Administration Manager
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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Job overview
We are looking for a full-time (37.5hrs per week) Office Administration Manager to join our Emergency Department & AAU team.
To lead a dynamic team of back office administrators within the Emergency Medicine team as part of the Medicine and Urgent Care Division. Be responsible for the smooth running of the Directorate of Emergency Medicine office by ensuring that administrative, secretarial, data requests, line management & GP liaison duties are coordinated and streamlined as appropriate.A main focus on leading daily data quality and performance validation.
Main duties of the job
This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free..
We are looking for a full-time (37.5hrs per week) Office Administration Manager to join our Emergency Department & AAU team.
To lead a dynamic team of back office administrators within the Emergency Medicine team as part of the Medicine and Urgent Care Division. Be responsible for the smooth running of the Directorate of Emergency Medicine office by ensuring that administrative, secretarial, data requests, line management & GP liaison duties are coordinated and streamlined as appropriate.A main focus on leading daily data quality and performance validation.
The successful candidates will be required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification.
It will be important to be flexible as successful candidates may be required to work on any of our hospital sites.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
For detailed Job description and Person Specification requirements , please refer to the attached document
Person specification
Royal Free World Class Care Values
Essential criteria- Demonstrable ability to meet the Trust Values
Education & Professional Qualifications
Desirable criteria- GCSE Maths and English or equivalent
Experience
Essential criteria- Experience of patient flow within an Acute Hospital
- Experience of working with Cerner
- Experience of working with data and spreadsheets
- Awareness of NHS targets with respect to waiting times
- Experience working within a team
- Experience of working in an Emergency Department
- Managing Staff within a team
Skills & Aptitudes
Essential criteria- Excellent interpersonal skills
- Able to work under pressure and to deadlines
- Good organisational skills and ability to prioritise workload
- Able to provide and receive sometimes complex or sensitive information
- Effective team worker
- Good communication skills – written and verbal
- Good organisational skills with attention to detail
- Understanding of issues regarding patient confidentiality
- Use of Microsoft office packages – Word, Excel, Email
- Covid-19 Vaccination
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
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