Customer Service Advisor (6 month Contract) - Michael Page
Michael Page Edinburgh
About Our Client
- Engaging customers to understand their needs and provide them with the best
- Delivering best in class service to our customers through great interactions and
- Using initiative and quick thinking to solve issues
- Proactively identifying any possible improvements to team processes
- Meeting internal service level KPIs
- Supporting team members and store teams as required
- Efficient and effective resolution of customer issues
- Comfortable working across calls, social and written contacts
- Customer Service metrics are in line, or better, than target
- Shares themes from customer contact to enable improvements to be made
- Identifies proactive opportunities for continuous improvement from the
Customer Service team, CSO and stores
The Successful Applicant
A candidate with a customer service background
What's on Offer
A competitive salary and nice working environment
Edinburgh
Customer Support Advisor
• Working hours: 8 AM - 6 PM (core hours 9 AM - 5 PM).
• Weekend working: May be required weekend working 9 AM - 2 PM on Saturday or Sunday, with the remaining hours made up during the week, totalling 35 hours.
• Pay...
Dundee, 36 mi from Edinburgh
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