Content Relations Manager
Chillblast Group has the vision to be the worlds most desired PC hardware brand.
We design innovative PC systems inspired by both function and form, delivering world-leading performance.
Chillblast is our premium brand, the group also has a retail gaming site – CCL and a B2B division (Chillblast and MendIT)
We are trusted by the UKs leading companies in eSports, gaming development, gaming and the public sector to provide hardware and IT solutions to create amazing experiences for end users.
We provide bespoke, tailored solutions for consumers, businesses and the financial sector.
We design and manufacturer solutions for a huge variety of clients requiring high performance computing.
Tasks- Build highly efficient customer retention and reactivation CRM programs, from concept through to analysis.
- Develop amazing touchpoint comms both on and offline and not be afraid to create content & get stuck in!.
- Managing the build, scheduling, and distribution of all customer email activities, and a test-and-learn approach.
- Identify and spot opportunities within our customer’s shopping behaviour to build automated campaigns to drive efficient sales revenue generation
- Continuously monitoring customer segment KPI performance, and identify areas of opportunity for relevant campaigns
- Working with the wider marketing, operations and ecommerce teams to develop content and programmes based on personas and purchasing patterns and building marketing touchpoints to accelerate them.
- Be responsible for building and implementing a customer rewards programme (CCL)
- Proven marketing experience, ideally in a retail environment
- Technical expertise in campaign setup, email communications, customer journeys, dynamic functionality, digital marketing analytics and other platform specific tasks.
- Customer centric. Putting the customer at the heart of everything you do.
- A data-driven decision making, analytical approach, with the ability to tell a simple story from complex data
- Strong attention to detail and a keen eye for design and layout
- Great organisational and time-management skills, with the ability to work under pressure and to tight deadlines.
- Have a clear understanding of how to leverage consumer behavioural, lifestyle, transactional, and demographic data
- Ideally be a gamer or have a strong interest in technology.
- 25 days holidays
- On site free parking
- On site free EV charging
- Free fruit and toast
- Regular free lunches, socials, etc
If this sounds like the right role for you then I'd love to hear from you! Please get in touch via 07415384252.