Customer Service Advisor
We're Hiring: Customer Service Advisor Superstar Wanted! ?
- Location: Bristol City Centre
- Pay: £12.21 per hour
- Contract: ongoing temporary assignment- up to 5 months (with a strong chance to extend!)
Are you a customer service champion who loves making a real difference in people's day? Do you thrive in fast-paced environments and pride yourself on your ability to handle any call with confidence, warmth, and efficiency?
Join our client as a Contact Centre Advisor and be at the heart of delivering exceptional experiences!- What You'll Be Doing:
- ? Answering incoming calls with a friendly, helpful attitude-new quotes, job bookings, general queries-you've got this!
- ? Validating job details and ensuring all parts are approved before booking-because the details do matter.
- ☎️ Making proactive outbound calls to get those unbooked appointments locked in.
- ? Processing insurance requests with pinpoint accuracy.
- ? Managing inboxes like a pro and keeping branch managers in the loop.
- ? Supporting branches to smash their targets and deliver top-tier service.
- ?️ Keeping clear, concise notes on all jobs-nothing gets missed on your watch!
- Your Targets (AKA How We Know You're Killing It):
- ✅ Bookings are accurate and on time.
- ? Productivity levels on point.
- ? Calls answered in under 20 seconds, with minimal call abandonment.
- ? Emails acknowledged and responded to same day-no one likes waiting.
- Your Working Hours:
- Monday to Friday | 40 hours per week
- Standard shift: 08:30-17:00
- Plus occasional Saturday shifts after training (shorter hours + overtime pay ?)
- What We're Looking For:
You're a natural communicator with a talent for turning problems into solutions. You've got an eye for detail, a team-focused mindset, and the drive to deliver consistently brilliant customer service. If you love helping people and hitting goals, you'll fit right in!
- Why Apply?
- Join a fun, supportive, high-performing team
- Make a real difference to customers every day
- Grow your skills and unlock new opportunities
Apply now and start your journey with us-where you make all the difference.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.