2nd Line Helpdesk Support

apartmentSurftech IT placeEngland scheduleFull-time calendar_month22/01/2025

Location: Stourport on Severn
💼 Job Type: Full-time

🚀 Be part of a growing, dynamic IT company!

Are you an IT enthusiast who loves solving problems and helping people? Do you thrive in a fast-paced environment where your skills make a real impact? If so, Surf Tech IT wants to hear from you!

For nearly a decade, we’ve been providing Managed IT Services, Datacentre Hosting, and VOIP systems to businesses. Our growth is fueled by our people, and we’re looking for driven, customer-focused professionals to join our journey.

Why You’ll Love Working With Us

✅ A growing company where your contributions make a difference
✅ Supportive team environment that values collaboration and learning
✅ Opportunities to develop your skills and work with cutting-edge technologies

✅ Work with a variety of businesses, solving real-world IT challenges

What You’ll Be Doing

🔹 Providing IT troubleshooting & support via phone and remote software
🔹 Escalating complex issues from 1st line support engineers
🔹 Diagnosing and resolving technical faults to keep businesses running smoothly
🔹 Documenting solutions & sharing knowledge with the team and customers

🔹 Delivering top-tier service that reflects Surf Tech IT’s high standards

Requirements

What We’re Looking For

🌟 You enjoy building relationships with colleagues and customers
🌟 You have strong communication skills and a great phone manner
🌟 You stay calm under pressure and can handle challenging situations
🌟 You can multi-task and prioritize your workload effectively

🌟 You have a methodical, detail-oriented approach to problem-solving

Your Technical Skills

✔ Essential: ✅ Strong knowledge of Microsoft 365 (Entra, SharePoint, Intune)

✅ Solid understanding of Active Directory
✅ Ability to produce clear, concise documentation

✅ Experience with security solutions and Nextgen Firewalls

✔ Bonus Skills (Nice to Have!): 🔹 Experience with Kaseya/Datto stack

🔹 Hands-on experience with Nextgen Firewalls (SonicWall/WatchGuard)

Ready to Take the Next Step?

If you’re passionate about IT, love solving problems, and want to be part of a growing and supportive team, we’d love to hear from you!

📩 Apply today and let’s build something great together!

Benefits

 22 days holiday per year plus bank holidays (increases after 3 years)

 Contributory pension scheme (after 3-months)

 Health Cash Plan (after probation)

check_circleNew offer

Helpdesk Support Technician

placeOldham

to: ** Helpdesk Support: Resolve both software and hardware issues, providing top-tier support to internal and external clients. Your solutions will have an immediate impact on the day-to-day productivity of the company's clients, ensuring their tech runs smoothly...

thumb_up_altRecommended

Helpdesk First Line Support Technician / IT Engineer

apartmentAWD onlineplaceOxford

Helpdesk First Line Support Technician / IT Engineer who has a helpful and friendly manner with an interest in developing a career in IT technical support is required for a well-established company based in Oxford, Oxfordshire. ALL LEVELS...

starFeatured

IT Helpdesk Support Lead

placeBirmingham

IT Helpdesk Support Lead • Location: Birmingham • Job Type: Full-time Office Based We are seeking an IT Helpdesk Support Lead to join our team in the Birmingham Office. This pivotal role involves working closely with the IT Operations Manager...