Receptionist - North Cardiff Medical Centre
NHS Jobs Cardiff
DUTIES AND RESPONSIBILTIES Answer the telephone in line with Practice telephone protocol. Make appointments and generally attend to patients requests in a prompt, professional and courteous manner. Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
Prioritise the reception workload, dealing accurately with all administrative tasks. Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly. Undertake further training and development as necessary. Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained. Undertake filing, shredding and photocopying as appropriate. Carry out any other reasonable duties requested of you Deputise for administrative functions, in absence of colleagues.
Prioritise the reception workload, dealing accurately with all administrative tasks. Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly. Undertake further training and development as necessary. Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained. Undertake filing, shredding and photocopying as appropriate. Carry out any other reasonable duties requested of you Deputise for administrative functions, in absence of colleagues.
Work with other team members to ensure deadlines are met.
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