IT Service Desk Analyst
What's involved with this role:
Temporary IT Service Desk Analyst
Lincolnshire BL 365887
Office based
NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 7-8 months. Please do not apply if you are seeking a permanent position.
Key Requirements:
Experience working in an IT environment.Experience working in a high customer service role.
Knowledge of IT Infrastructure and PC Interface problems.
Knowledge of Microsoft Office products (Word/Excel/PowerPoint/Access etc.).
Knowledge of Windows desktop operating systems (365).
Degree or equivalent qualification from a technology discipline desirable.
Full UK Driving Licence.
The IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.
Key Responsibilities:
Deal with phone calls and emails from officers and staff with IT Queries. Using a wide range of IT software, the Analyst will try to implement a first line fix for these queries.Provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible.
Support and advice will include the provision of first and some second line support facilities for all users in terms of incidents, service requests, changes, developments, location maintenance and system administration.
Specify, recommend, provide, configure, and implement many varied items of IT equipment and supporting software in accordance with corporate and service area requirements, IT standards and the IT Security Policy.
Responsible for documenting fixes, solutions and requirements in a concise manner to aid knowledge transfer and corporate memory.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.1
Job Ref: Lincolnshire BL 365887
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.