Band 4 Essential Care Awards Coordinator
Job overview
We are looking for a special person to join our new Essential Care Awards programme, as it transitions from the pilot phase into its new home, in the Patient Experience Team. Although the role is principally in administration, it will also involve supporting people with lived experience of our healthcare, whether as a patient or a carer, to co-produce and co-deliver the Award programme.
Please note that if you have recently applied for this vacancy and have not been shortlisted, we kindly request that you do not complete a further application
Main duties of the job
Working directly with the Head of Patient Experience and Engagement, you will be responsible for the day-to-day smooth running of service visits, including preparing information packs in advance of visits and supporting completion of post-visit processes.You will co-ordinate the involvement of people with lived experience, including providing support and guidance to these volunteers. You will have the opportunity to develop the post, including using innovation and a QI approach, to enable everyone involved to have a say in how the programme evolves over time.
You will have experience of a busy administration role and be looking for a new challenge in a fast-paced environment in which no two days are ever the same. You will be joining a team who are committed to being part of continual improvement in the way people experience BCHC care.We are a close supportive team, who pride ourselves on ensuring we look after our wellbeing and sharing lots of opportunities to gain new skills as part of lifelong learning.
If you have a can-do attitude, diplomatic communication skills and enjoy problem solving, this could be just the post for you. Experience of working with volunteers would be useful, although not essential. Please ensure that your application includes details of how you look after yourself when you are working with competing priorities and deadlines.
Working for our organisation
IMPORTANT- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification
Person specification
Qualifications / training
Essential criteria- Educated to GCSE level or equivalent with grade C or above in English and maths
- ECDL or equivalent IT qualification / experience
- IT Systems and project management experience acquired through training or experience to diploma equivalent
- Evidence of continuous personal development
Experience
Essential criteria- Experience of administration procedures
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure effective working relationships across services
- Previous NHS experience or experience of working in a healthcare / social care setting
Skills/Knowledge
Essential criteria- Competent in the use of IT software systems, (including Microsoft Office) and handling sensitive personal identifiable data
- Demonstrable evidence of problem solving and resolving issues as they arise in a fast-changing environment
- Able to communicate clearly and sensitively with a wide range of people, including external partner organisations, community teams and patients and their families
- Excellent written communication skills; able to write clearly and concisely and produce reports and keep accurate records
- Able to induct new staff into a team, providing training to new colleagues
- Adaptable and flexible approach to work with the ability to prioritise workload
- Understanding of the importance of confidentiality and the data protection act
Personal qualities
Essential criteria- Self-motivated with the ability to motivate others
- Ability to work autonomously without direct supervision
- Able to prioritise conflicting tasks and demands
- Willing to encourage and drive innovation
- Ability to set high standards for self and others to deliver service priorities
Other job requirements
Essential criteria- Able to travel independently across the Trust as service needs demand
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics.As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible.This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible